At MAXPDF EDITOR LTD, we value customer satisfaction and aim to deliver a reliable, professional experience. Please review our refund policy below before subscribing to our services.
1. Digital Nature of Services
MAXPDF EDITOR LTD provides digital tools and software for PDF editing, conversion, encryption, and e-signature purposes. Once access to our digital services is granted, the purchase is considered final and non-refundable.
2. No Refunds on Subscription Plans
All subscription purchases (monthly, quarterly, or annual) are non-refundable once payment is processed. By completing a purchase, you agree to this no-refund policy.
3. Exceptions (If Applicable)
We may offer a refund under the following exceptional circumstances:
- You were charged more than once for the same service
- You experienced a critical technical error that prevented access to our platform, and our support team was unable to resolve it within 7 business days
- You were billed in error for a service you did not sign up for
Refunds for exceptional cases must be requested within 7 days of the charge by contacting support@maxpdfeditor.com.
4. Auto-Renewal Policy
Subscriptions auto-renew by default unless cancelled before the renewal date. It is the user’s responsibility to manage or cancel subscriptions before they renew. No refunds will be issued for auto-renewed periods.
5. Free Trials or Promotions
If a free trial is offered, cancellation must occur before the trial ends to avoid billing. Refunds are not issued once a paid subscription begins after the trial.
6. How to Request a Refund (Exceptional Cases Only)
To request a refund (if you qualify under the exceptions above), contact our support team:
📧 Email: support@maxpdfeditor.com
Include your full name, account email, transaction ID, and a brief explanation of your issue.
7. Policy Changes
MAXPDF EDITOR LTD reserves the right to update this refund policy at any time. Changes will be posted on this page with an updated effective date.
